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Support and development

WooCommerce store repairs

Has the cart, checkout or payment flow stopped working? We review the affected purchase stage and agree the WooCommerce repair scope.

from 65 USD excl. VAT
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Review the journey from product to order

For diagnosis, provide the error, affected product and reproduction steps. We review the agreed stage: variants, cart, shipping, payment or order status. Provider-side issues may also require checking the provider account and messages.

Test the fix against the agreed scenario

Once the scope is confirmed, we apply and test the fix. Test orders and any staging environment are agreed in advance. New integrations, migration or rebuilding checkout are not automatically included in a repair.

Scope of work

  • Review of the reported issue and relevant logs
  • A backup before changes to the affected area
  • A configuration, extension or code fix
  • A test of the previously failing scenario
  • An explanation of the cause and the change

What do you receive?

  • A summary of changes and test results

What is scoped separately?

  • Complex integrations, multiple extension failures and abandoned plugins require a separate estimate.

We will reply with a proposed scope, price and schedule.

Before we start

  • Send the URL, steps to reproduce, error message and when it started. We agree a secure channel for access details.

How does the service work?

  1. Review and scope

    We review the issue and confirm the work, cost and schedule.

  2. Agreed changes

    We arrange backup and access, then carry out the confirmed work.

  3. Checks and summary

    We test the agreed scenario and explain the changes and recommendations.

Before we begin

Questions about website repairs.

Diagnosis, access and confirming the scope.

KODIS z odpowiedziami
What do you need to diagnose the issue?

The URL, symptoms, when the issue started and steps to reproduce it. After an initial review, we confirm access requirements and the repair scope.

Will you confirm the price before starting?

Yes. The listed price is a starting price for the stated scope. After reviewing the issue, we confirm the work, price and schedule. Any scope extension needs agreement.

How should I provide access?

Once access requirements are agreed, we will explain how to share them. Do not put passwords in the public contact form. Where possible, create a separate account for the work.

Can I arrange ongoing care afterwards?

Yes. After the work, we can agree updates, checks and future support requests. Ongoing care is a separate service.

Repairs by technology