Unexpected redirects, unfamiliar files or unknown user accounts? We review the WordPress installation and agree malware cleanup and access protection.
The scope covers one installation and agreed file, database and account checks. We remove detected malicious code and review possible entry points. Rebuilding, extensive investigation and additional tasks are confirmed separately.
We check agreed functions, arrange access changes and provide update recommendations. Removing a search engine or security service warning also depends on its review; cleanup alone does not guarantee immediate removal of the warning.
We will reply with a proposed scope, price and schedule.
We review the issue and confirm the work, cost and schedule.
We arrange backup and access, then carry out the confirmed work.
We test the agreed scenario and explain the changes and recommendations.
Diagnosis, access and confirming the scope.
Removing files does not automatically close the entry point. The scope should cover checking the cause, updates and access; any rebuild or work outside the agreed scope is quoted separately.
Yes. The listed price is a starting price for the stated scope. After reviewing the issue, we confirm the work, price and schedule. Any scope extension needs agreement.
Once access requirements are agreed, we will explain how to share them. Do not put passwords in the public contact form. Where possible, create a separate account for the work.
Yes. After the work, we can agree updates, checks and future support requests. Ongoing care is a separate service.
